Shipping Policy
Made with love
For the love of wildlife
Thank you for supporting Wild & Kind Collective.
Every purchase helps us support Australian wildlife conservation and rescue initiatives.
We are committed to ensuring your order arrives safely and as quickly as possible.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email.
You can track your parcel directly through Australia Post or the nominated courier service.
DELIVERY RESPONSIBILITY
Once your parcel has been marked as delivered by the shipping provider, responsibility for the parcel transfers to the customer.
If you believe your parcel has been lost or delivered incorrectly, please contact us and we will do our best to assist you.
INCORRECT SHIPPING DETAILS
Please ensure your shipping address is entered correctly at check out.
Wild & Kind Collective cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete address details.
If you notice an error, please contact us as soon as possible after placing your order.
DAMAGED PARCELS
If your order arrives damaged, please contact us within 7 days of delivery.
Please Include:
Your order number
Photos of the parcel
Photos of any damaged items
We will work with you to resolve the issue promptly.
DAMAGED WILDLIFE RESCUE & CARE KITS
If your unit is damaged in any way on arrival or if after you have tested it.Cease using the unit and please get in touch as soon as possible.
State the issue with the kit
Photos of damage
We will pay for shipping return and send you a new kit as soon as possible.
INTERNATIONAL SHIPPING
We currently ship within Australia. If you are located outside of Australia and would like to place an order, please contact us and we will do our best to assist you.
A Note From Us
Every order packed by Wild & Kind Collective helps support our mission to protect Australia’s wildlife.
Thank you for choosing products that give back
MADE WITH CARE. FOR THE LOVE OF WILDLIFE